Terms & Conditions

Your Booking
Preferred Egypt is a trading name of Preferred Travel Solutions who are a division of the Hays Travel Group. ABTA number: K4316.

Your reservation is subject to the supplier’s terms and conditions, and you are bound by these conditions. A copy can be made available on request. As a booking agent, Preferred Travel Solutions role is to ensure that all travel components/services correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honour the contract, then Preferred Travel Solutions will open a communication dialogue between the relevant supplier(s’) and the customer, and will not be liable for any compensation claims. In this context, Preferred Travel Solutions cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Preferred Travel Solutions, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

When you book a package tour, flight only or hotel only through us, we will be acting as an agent for the supplier. In this case, you are subject to the Terms and Conditions of the chosen supplier and will be protected by their ATOL licence if appropriate. The Terms and Conditions issued by each supplier may differ and therefore you are advised to request the specific terms and Conditions issued by your chosen package tour, flight or hotel provider. In the event of a difficulty, we will do our best to assist you to resolve the matter. However, the contract will ultimately be between yourself and the supplier. The general terms and conditions detailed below are in addition to the tour operator’s terms and conditions.

Please note that on tailor made itineraries several different suppliers may be used for components. The clients will be subject to all tour operators terms and conditions of booking and also the terms and conditions of Preferred Egypt.

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

Our Terms of Business are governed by English Law in the English language only and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

Customer Service
We hope that your travel arrangements run as smoothly as possible and that you enjoy your holiday. If you do feel the need to complain, we recommend that you immediately contact your supplier’s representative or accommodation manager in resort. Failure to report any issues whilst you are on holiday may affect any claim on your return .If you are not satisfied, we recommend that you follow this up in writing as soon as you return to the UK, either to the supplier or to ourselves. Please note that you should allow 28 days so that all issues raised can be investigated and a response given. ABTA provide an arbitration scheme. More information can be found at www.abta.com.

Changes and Cancellations
Amendments or changes to your booking must be received in writing from the lead named passenger. Charges may be levied by the tour operator or by your chosen suppliers, of which you will be advised at the time of the amendment. In addition, Preferred Travel Solutions reserves the right to apply additional charges in the event of cancellations or amendments, as outlined below. The latter will have immediate effect from the moment your booking is placed with us. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of Preferred Travel Solutions within seven days of the date of issue on the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the following charges, in addition to the tour operator’s terms and conditions. The information / data given by you will be passed on to the suppliers in order for them to confirm and amend your holiday details.

Name change £50 per change
Any other amendment: £50 per change
Cancellation: £50 - £100 per person

Flight Times and Tickets
Flight times shown are provisional and may be subject to change, as per the tour operator’s booking conditions. For flight only bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator’s/airline’s instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad.

Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to departure if you have not received any travel documents.

Balances of Payments Due
Please note that balances of payments due must reach Preferred Travel Solutions no later than 12 weeks prior to departure. Should we not receive the balance of your holiday by the due date, we reserve the right to automatically debit your card with the amount due. We also reserve the right to charge an administration fee of £50.00 where payments are received after this time. If for any reason we do not receive full payment, we will then be entitled to cancel your booking without refunding you any money paid up to that day. We also reserve the right to levy a handling charge of up to 2% (4% on Amex cards) of the transaction value where payments are made by credit card.

Passports, Visas and Health Certificates
All passengers must have a 10-year British passport (5 year for children). Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, then you must check with the embassy of the country you are visiting, otherwise travel maybe denied. It is your responsibility to ensure that you meet any visa, passport or inoculation requirements of the country you are visiting. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover.

For more information on the subject, you may wish to obtain a copy of the ‘Health Advice for Travellers’ (T6) guide, which can be requested from the Foreign &n Commonwealth Office on 0207 238 4503 or on their website: www.fco.gov.uk.

Insurance
We strongly recommend that all passengers take adequate travel insurance. Please ask your sales consultant at the time of booking for detailed information on our rates and cover. It may also be a condition of booking from the tour operator that adequate travel insurance has been taken out for the trip.
Please note calls may be recorded for quality control and training purposes.

Egypt Entry Requirements for British Passport Holders
The below information is to be used as a guide only and it is recommended to contact the Egyptian Consulate prior to travel.

Visitors are required to possess a passport valid for 6 months from the date of travel. Entry visas are also required from most countries. A tourist visa is valid for a period of 4 weeks and may be either single or multiple entry. These can be obtained from the Egyptian Consulate in your home country. In the UK a single entry visa will cost GBP 15 and a multiple entry visa GBP 18.

The address of the Egyptian Consulate General in London is:
2 Lowndes Street, London SW1X 9ET
Tel: 0207 235 9719

You can also obtain a visa on arrival at any Egyptian airport for approx. GBP 15 for single entry. ** Subject to change **

For a longer visit visas may be extended for periods of 3 months to a year, subject to certain conditions. For purposes other than tourism (business, study etc) a special residence entry visa is required. Check your Consulate for further details.

For all enquiries please email : paul@preferredtravelsolutions.co.uk or call 0871 789 4025

Please note calls may be recorded for quality control and training purposes.

Accessibility, Disability & Special Requests
If you have any kind of Special request please don’t hesitate to contact us, please note that any special requests will be passed onto the relevant supplier, however we cannot guarantee that they will be fulfilled.
Preferred Travel Solutions have various provisions in place to comply with the Disability Act 1995 just give us a call we will help you in the best possible way.

Booking Process
Please feel free to browse the offers on the website. For further information and to book please call us on 0800 043 0444 and our experienced sales consultants will check the live availability and costs. The booking process is completed over the telephone and we will confirm back the full itinerary, flight details and any optional extras. Payment must be taken at the time of booking. All you holiday documents will be sent out with 48 hours of the booking being confirmed.